Global Technical Support Manager (m/w/d)

Lead and develop a global team of support engineers to deliver an outstanding support experience through our local field service teams towards our worldwide customer base Responsible for defining and implementing product support strategies for the V93000 product line to ensure highest service levels, low-cost, risk mitigation and contingency plans Maintain metrics and analyze data to assess process performance and implement improvements Liaise and collaborate with factory teams, field support and account teams worldwide