Sales Operations Manager (m/w/d)

About Rhenoflex - Part of Coats Footwear Division What drives us is our passion for quality, innovation, and speed. Since 1952. Rhenoflex is part of the Coats Group - a globally leading manufacturer of yarns and structural components for clothing and footwear, as well as a pioneer in high-performance materials. Coats Footwear is recognized as a global powerhouse, providing shoe and accessory manufacturers with an unparalleled range of components and material solutions, supported by unmatched expertise and technical know-how. Coats Footwear enjoys the trust of leading brands worldwide in delivering innovative, sustainable solutions and offers value-added products, including shoe yarns, structural shoe components, fabrics, yarns, and software solutions. Among Coats Footwear's well-known brand names, in a portfolio of more than 450 different products, are Nylbond, CoatsKnit, EcoVerde, Powerflex, ProWeave(TM), Rhenoprint(TM), Cyclea, Vogue, and Verde. Become a part of the Coats world. Sales Operations Manager (m/w/d) Responsibilities: 1. Sales Demand Planning Leadership: Lead S&OP process for EMEA & Americas, ensuring optimal business analysis, forecasting, and revenue management. Develop strategies to drive financial and non-financial benefits through actionable metrics and insights. Participate in monthly sales demand planning meetings to ensure timely availability of materials for customer orders. 2. Day-to-day Sales Operational Management: Lead Sales Ops team in timely and accurate pre-sales, during-sales, and after-sales support. Address concerns collaboratively with relevant teams to ensure smooth business transactions. 3. Ownership of Customer, Materials, and Pricing Master Data: Maintain up-to-date and accurate data to support timely and efficient customer service. 4. Leadership and Building High-Performing Sales Ops Team: Develop operational strategies aligned with Commercial and Customer Service teams for sustainable business growth. Mentor team members and implement competency development initiatives. Establish KPIs ,performance management and efficient & effective staffing deployment 5. Commercial Coordinator for Cross-Functional Collaboration: Foster alignment with key stakeholders to drive growth, efficiency, and customer satisfaction initiatives. Coordinate with other functional teams to communicate and implement regulations and policies. 6. Change Agent: Facilitate optimization of sales operational activities and drive adoption of best practices. Identify and improve bottlenecks in processes to enhance efficiency and customer experience. Gather feedback for process iteration and improvement. Requirements: Bachelor of Business Administration (BWL Studium) or equivalent education Minimum 3 years of managerial experience in sales operations or customer services. Strong interpersonal, communication, and project management skills. Demonstrated growth mindset and ability to apply data-driven insights. Excellent proficiency in English with a good command of German. Knowledge of Italian and/or French would be considered a plus. Benefits: Above-average compensation Health promotion & company medical care Free fruit, water & coffee Cafeteria Modern offices & work equipment Good connectivity - in the Ludwigshafen industrial area Free parking Training program & international development opportunities Home office (according to company guidelines) A warm and competent team Contact: Please send your application to: Frau Martina Resetar Kapas / Human Resources Germany rx_jobs[AT]coats.com Rhenoflex GmbH Giulinistrasse 2 67065 Ludwigshafen Sales Operations Manager (m/w/d) Festanstellung Vollzeit Rhenoflex GmbH Ludwigshafen Verkauf, Vertrieb,Kundenberater Festanstellung Vollzeit Mit Mitarbeiterverantwortung Mit unserer langjährigen Erfahrung in der chemischen Industrie garantieren wir Ihnen ein konstantes Qualitätsniveau, das Ihren individuellen Anforderungen gerecht wird.In enger Zusammenarbeit mit unserer hauseigenen Produkt- und Prozess-entwicklungsabteilung realisieren wir Ihre maßgeschneiderten Verstärkungslösungen. Unterstützung erhalten wir dabei durch strategische Partnerschaften mit Universitäten und anderen Industrieunternehmen.