25 km

European Molecular Biology Laboratory (EMBL)


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IT Support Engineer (f/m/d)
Aktualität: 22.04.2024


22.04.2024, European Molecular Biology Laboratory (EMBL)
IT Support Engineer (f/m/d)
Your role to provide excellent desktop support to our internal users across a portfolio of supported Mac, Windows, and Linux desktops and mobile devices. This includes system and software deployment (SCCM/Jamf), system configuration (user profiles, network, printing, email, etc.), and effective troubleshooting on the aforementioned platforms to provide our users with a knowledgeable, friendly, and reliable IT helpdesk. to ensure excellent service quality and user satisfaction through adequate tracking of support tasks, change management, and efficient communication with our users to contribute to the continuous improvement of EMBL's IT infrastructure, user experience, and support processes
IT and Infrastructure At least 2 years of work experience in a professional IT support environment A degree in computer sciences or equivalent practical experience Technical expertise in managing and supporting desktop and mobile OSs Hands-on experience with Windows, Linux, and Mac OS devices Good knowledge of Windows Active Directory and computer networks Good Linux skills Familiarity with enterprise-level integration of desktop and mobile systems, including areas such as network access, file systems/shares, and email English professional proficiency Excellent problem-solving and multitasking skills Good communication skills Experience in enterprise-level configuration management and software deployment using Microsoft SCCM and Jamf Pro Good knowledge of VMware and VDI (Horizon) technologies Good knowledge of Microsoft Exchange Server and Microsoft Cloud technologies Good knowledge of the German language