Customer Success Manager (m/f/d)
12.12.2024
EPLAN GmbH & Co. KG
bundesweit, Niederlande
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12.12.2024, EPLAN GmbH & Co. KG
bundesweit, Niederlande
Customer Success Manager (m/f/d)
Aufgaben:
We are looking for you as Customer Success Manager (m/f/d) in Germany or the Netherlands. You will be responsible for successful customer implementations and customer retention in Data Driven Business Solutions
Support pre-sales activities alongside Sales and Business Development team
Develop and maintain requirements documents for CSM pre-sales customer engagements
Provide pre-sales technical knowledge to address customer questions, concerns, challenges
Collaborate with Sales and Marketing on development of educational materials for use in pre-sales
Technical interface for internal and external technical stakeholders
Conduct customer on-boarding
Conduct follow up actions to achieve customer retention targets
Qualifikationen:
University degree (preferably in IT or engineering), or comparable qualifications
At least two years of professional experience in IT, engineering, SaaS implementations or similar roles
Expertise in IT infrastructure and systems, data structures, data sharing/exchange and data analysis, API
Interfaces, ERP systems and interfaces and cloud technologies
Excellent communication skills with ability to project confidence with stakeholders at all levels
Team player with a high level of self-motivation, flexibility, assertiveness, and commitment
Ability to travel nationally and internationally
Fluent in German and English
Berufsfeld
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